Open to new opportunities  ·  Dubai, UAE

Turning Requirements Into Working Solutions

CBAP-certified Implementation & Support Lead with 10+ years delivering solutions across healthcare systems, enterprise platforms, and complex business environments.

Experienced across the full lifecycle, covering requirements gathering and documentation through implementation, testing, and production support. I bring clarity to business needs and ensure solutions are delivered accurately and perform reliably.

View Experience Contact Me
10+
Years Experience
20+
Projects Delivered
5+
Industries
CBAP
Certified
Rashad Nadeer — Implementation & Support Lead, Dubai
10+
Years in BA
About Me

Analytical Thinking.
Business Impact.

Implementation & Support Lead based in Dubai with over a decade of experience delivering solutions across healthcare systems, enterprise platforms, and complex business environments. I work across the full lifecycle, covering requirements gathering, implementation, testing, and production support.

Known for bringing clarity to business needs and ensuring that solutions are delivered accurately and perform reliably in real-world environments. My work spans eliciting and documenting requirements, SQL scripting, XML configuration, version control, UAT coordination, and post go-live support.

Strong ability to work with both business stakeholders and technical teams, ensuring alignment, clear communication, and successful delivery outcomes across healthcare, government, and enterprise environments.

Analytical Thinking
Structured requirements delivery
Stakeholder Management
Cross-functional alignment
Process Optimisation
Efficiency through structure
Product Thinking
User-centred outcomes
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Expertise

Skills & Capabilities

A structured view of what I actually do, from requirements to release.

Business Analysis & Documentation

  • Requirements Elicitation & Stakeholder Workshops
  • BRD / FRD / TSD Writing
  • User Story Writing & Backlog Management
  • Process Mapping (BPMN)
  • Agile / Scrum / Waterfall
  • Jira / Redmine / Footprints

Technical Implementation

  • SQL Queries & DB Scripting
  • XML Configuration & Script Updates
  • SVN / Git Version Control & Commits
  • Overlay & Proxy Development
  • Environment Deployment & Testing
  • Branch / Trunk Management

QA, Testing & Delivery

  • UAT Planning & Multi-iteration Execution
  • Smoke Testing & Validation
  • Defect Triaging & Resolution
  • Dev & QA Team Coordination
  • Go-Live & Post Go-Live Support
  • Customer Sign-off & Change Management

Integration & Interoperability

  • HL7 Interface Analysis (Inbound & Outbound)
  • TSD (Technical Specification Documents)
  • Data Mapping & Overlay Development
  • Interface Testing & Validation
  • Source to Target System Alignment
  • API Testing (Postman)

Application Support & ITSM

  • Incident Management & Triage
  • ITIL 4 Foundation
  • SLA Management
  • ServiceNow Ticketing
  • Customer Onboarding & Training
  • Post Go-Live Hypercare

Leadership & Domain

  • Implementation Team Lead
  • Cross-functional Team Management
  • Revenue Cycle Management (RCM)
  • Government Technology
  • Enterprise Software (Middle East)
  • Supply Chain & BPO
Career

Professional Experience

10+ years across healthcare technology, enterprise application support, and technical business analysis.

 Work Experience

Implementation & Support Lead

Current
Centaur Software centaursoftware.com
Jan 2026 to Present  ·  Dubai, UAE
Directly hired by client
  • Lead implementation and support delivery for enterprise systems across multiple clients, coordinating with stakeholders and internal teams to ensure smooth rollout and system stability.
  • Drive alignment between business requirements and technical execution to improve service reliability and delivery consistency.
  • Ensure effective issue resolution and production environment stability across all active client deployments.

Application Support Specialist

Via Halian
Jan 2025 to Dec 2025  ·  Dubai, UAE · Remote
  • Managed incident resolution for business-critical systems and supported operational stability.
  • Worked closely with stakeholders and technical teams to resolve issues efficiently and improve system performance.

Technical Business Analyst

Conduent
Oct 2022 to Dec 2024  ·  Remote
  • Developed technical documentation and supported system integration initiatives across multiple projects.
  • Worked on data mapping, interface analysis, and workflow understanding to ensure accurate and efficient system behaviour.
  • Collaborated with distributed teams across regions to deliver structured solutions.
Employed via Infinite Computer Solutions · Oct 2022 to Dec 2024

 Education

Bachelor of Computer Applications (BCA)

Current
Indira Gandhi National Open University
Jan 2025 to Present

MBA in Healthcare Management and Marketing

Bangalore University
2014 to 2016

Bachelor of Commerce

Mahatma Gandhi University
2010 to 2013

High School Diploma

International Indian School, Jeddah
Graduated 2010
Credentials

Certifications

Professional credentials and ongoing learning that validate expertise and a commitment to growth.

CBAP Badge
IIBA · Active

CBAP

Certified Business Analysis Professional, the globally recognised gold standard for senior BA practitioners.

Issued Jul 2024 · Expires Jul 2027
Verify Badge
CSPO Badge
Scrum Alliance

CSPO

Certified Scrum Product Owner covering agile product ownership, backlog management, and stakeholder alignment.

Credential ID: 001673351
View Certificate
WES Badge
World Education Services

WES Verification

Verified international academic qualifications, confirming credentials for global recognition.

Issued August 2019
Verify Badge
Social Proof

What Colleagues Say

Verified LinkedIn recommendations from colleagues, leads, and cross-functional collaborators.

“

"Rashad consistently impresses with his problem-solving ability and determination to tackle unfamiliar challenges. He quickly adapts, breaks problems into structured steps, and delivers effective solutions while fostering a collaborative and positive environment."

Technical & Analytical Collaboration · Oracle Health
SS
Sekhar Shetty
AI Developer
Oracle Health
“

"Rashad demonstrated exceptional technical expertise and attention to detail, particularly in HL7 integrations, data mapping, and system workflows. His structured approach and collaborative mindset made him a key contributor to project success."

Delaware State (Maven) Project · Conduent
AJ
Austin Jones
App Dev & Support Engineer I
Conduent
“

"Rashad is an outstanding Business Analyst with a strong ability to break down complex problems and streamline processes. His expertise, collaborative approach, and problem-solving mindset make him a key driver of efficiency in any team."

UKHSA Project · Conduent
CU
Chinelo Umeozokwere
Senior Scrum Master
Conduent
“

"Rashad is a standout Business Analyst with a strong skill set and a proactive mindset. A true team player, he consistently goes above and beyond to support colleagues and deliver high-quality outcomes."

UKHSA Maven Project · Conduent
AM
Arpit Mathur
CCBA, Lead Business Analyst
Conduent
“

"Rashad is an exceptional Business Analyst with strong analytical skills and domain expertise. His ability to translate complex business needs into actionable solutions and drive stakeholder alignment makes him a valuable asset to any team."

Product & BA Initiatives · Cerner
VV
Vishak V S
Product Owner
Cerner
View all recommendations on LinkedIn
Get In Touch

Let's Talk

Whether it's a job opportunity, a collaboration, or just a conversation, I'm always open to connecting with the right people.

Contact Details

Email
[email protected]
Phone
+971 56 895 3159
Location
Dubai, UAE

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